Refund & Return Policy

All Sales Are Final

Thank you for shopping with Spring Garden Jewelry. Because of the nature of our jewelry products and the personalized service we provide, all sales are final. We do not accept returns, exchanges, or refunds for purchases made at our Greensboro store, through our extended jewelry marketplace, or for custom orders.

Please carefully review your selection before completing your purchase. Our team is happy to answer questions and provide additional information to help you feel confident in your purchase before the sale is finalized.

Extended Marketplace Orders

Spring Garden Jewelry is an authorized Stuller dealer, giving our customers access to an extensive selection of jewelry through our extended online marketplace. Customers can browse available jewelry, find a piece they love, or create a custom design.

When you select an item or custom design through our extended marketplace, Spring Garden Jewelry will place the order with our supplier. The item will be shipped to our Greensboro store for you to pick up.

Because these items are ordered specifically at the customer’s request, all extended marketplace purchases and custom orders are final and cannot be returned or exchanged.

Custom Jewelry

Custom-designed and personalized jewelry is created specifically for each customer and is therefore non-refundable and non-returnable.

Before a custom piece is finalized, our team will work with you to review the design, specifications, measurements, materials, and other applicable details. Customers are responsible for reviewing and approving the final design before the order is placed.

Once a custom order has been approved and submitted, it cannot be canceled, returned, or exchanged.

Damaged, Defective, or Incorrect Items

While all sales are final, we want you to receive the item you purchased in the condition and specifications agreed upon at the time of purchase.

If you receive an item that is damaged, has a manufacturing defect, or does not match your approved order, please contact Spring Garden Jewelry as soon as possible.

Our team will review the situation and determine the appropriate resolution. If the issue is determined to be the result of shipping damage, a manufacturing defect, or an error on our part, we will work with you to address the issue appropriately.

Order Changes and Cancellations

Once an order has been placed with our supplier or production has begun on a custom or special-order piece, the order generally cannot be canceled or changed.

If you need to make a change to an order, contact Spring Garden Jewelry as soon as possible. We will determine whether the order can still be modified or canceled based on its current status.

Before You Purchase

We encourage customers to take advantage of our team’s expertise before completing a purchase. We are happy to help with questions regarding:

  • Jewelry sizing
  • Ring sizes
  • Metal types
  • Gemstones and diamonds
  • Diamond shapes and specifications
  • Product measurements
  • Custom designs
  • Product availability
  • Special orders
  • Jewelry care and maintenance

Our goal is to make sure you feel confident in your purchase before the sale is finalized.

Questions About Our Policy

If you have questions about this Refund & Returns Policy or a specific purchase, please contact us.

Spring Garden Jewelry
3015 Spring Garden St
Greensboro, NC 27403
Phone: (336) 283-7241
Email: springgardenjewelry@gmail.com

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